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Return to shopReturns + Exchanges
At My Melody Kids Clothing Inc., we care deeply about your satisfaction. If something isn’t quite right with your purchase, we’ll do our best to make it right. Please take a moment to review our policy below to understand how returns, exchanges, and refunds work.
Eligibility for Returns
To qualify for a return or exchange, items must meet the following conditions:
- Returned within 15 days of delivery
- Unworn, unwashed, and in original condition
- Include all original tags, labels, and packaging
Accompanied by proof of purchase (order confirmation or receipt)
Non-Returnable Items
For hygiene and safety reasons, the following items are final sale and cannot be returned or exchanged (unless received damaged or defective):
- Underwear, socks, and swimwear
- Hair accessories
- Gift cards
- Clearance or “final sale” items
- Personalized or custom-made products
Damaged, Defective, or Incorrect Items
If you receive an item that’s damaged, defective, or not what you ordered, please contact us at help@mymelody.ca within 7 days of delivery.
Please include clear photos of the issue so our team can review it quickly. Once verified, we’ll offer a replacement, exchange, or full refund (including shipping) — at no extra cost to you.
How to Return an Item
- Contact Us — Email returns@mymelody.ca with your order number, reason for return, and photos (if applicable).
- Approval — Once approved, we’ll share return instructions and our return address.
- Shipping — Customers are responsible for return shipping costs unless the item is defective or incorrect. We recommend using a trackable courier service, as we cannot guarantee receipt without tracking.
Refunds
- Once your return is received and inspected, we’ll notify you by email.
- Approved refunds will be processed to your original payment method within 5–10 business days, depending on your bank or payment provider.
- Original shipping charges are non-refundable, except when the item was defective or incorrect.
Exchanges
Need a different size or colour? Please follow the return process above and place a new order for the replacement item.
This ensures the fastest processing and product availability.
Late or Missing Refunds
If you haven’t received your refund after 10 business days:
- Check your bank or credit card statement
- Contact your payment provider
- If the issue persists, email us at returns@mymelody.ca for assistance
Policy Updates
We may update this Return & Refund Policy as our business evolves. Any changes will be posted on our website with a revised effective date.
Help
For any return or refund inquiries, please contact us: returns@mymelody.ca