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The Shipping Policy
Effective Date: October 1, 2025
At My Melody Kids Clothing Inc, we’re committed to getting your orders to you quickly, safely, and affordably. This Shipping Policy explains our delivery options, timelines, and procedures.
Where We Ship
We currently ship to:
- Within Canada – All provinces and territories
- United States – Select states (shipping rates apply)
- For international orders outside Canada, please check the availability and rates at the checkout page
Processing Time
- Orders are typically processed within 1–3 business days (Monday–Friday, excluding statutory holidays)
- Orders placed after 12 PM (Pacific Time) will be processed the next business day
- During peak seasons or sales events, processing may take an additional 1–2 business days
Delivery Times & Rates
Delivery times vary by destination and shipping method selected at checkout:
Destination | Standard Shipping | Express Shipping |
Canada (Urban) | 3–7 business days | 1–3 business days |
Canada (Remote) | 7–14 business days | 3–5 business days |
USA | 7–14 business days | 3–5 business days |
- Shipping rates are calculated at checkout based on weight, dimensions and destination
- Free shipping promotions (if available) will be clearly displayed on our website
Order Tracking
Once your order ships, you will receive a confirmation email with:
- Tracking number
- Carrier information
- Link to track your shipment online
Delays & Responsibility
- Delivery times are estimates and may be affected by weather, customs processing, postal strikes, or carrier delays – these are outside our control
- Risk of loss passes to you once the order is handed to the carrier. Please double-check your shipping address during checkout; we cannot replace or refund orders delivered to incorrect addresses provided by customers
International Orders & Customs
- For shipments outside Canada, customs fees, import duties, and taxes may apply upon delivery and are the responsibility of the customer.
- We are not responsible for delays caused by customs processing.
Contact Us
For shipping questions or special delivery requests, reach out to:
help@mymelody.ca